Jobs Laos

Client Care Specialist (Entry-level Employee)

Job Title	Client Care Specialist (Entry-level Employee)
Employer	Treeform Architects
Adress: Country	Laos
Address: City	Muang Kasi
Work type	Remote
Expected Salary	31537073 LAK
Posting Date	Wed Jun 18 2025
End Date	Fri Jul 04 2025

Description:

We’re looking for a Customer Success Associate who’s driven by one simple thing: making customers feel seen, supported, and genuinely valued. You’ll be the friendly voice (or message) that helps users navigate our product, offering guidance, empathy, and practical solutions when they need it most. This role isn’t about reading from a script — it’s about building trust, making connections, and turning everyday interactions into lasting relationships. You’re the kind of person who finds satisfaction in getting to the root of a problem and fixing it the *right* way, not just the fast way. You’ll track usage patterns, flag potential churn risks, and work closely with internal teams to turn feedback into product improvements. You take pride in being detail-oriented, whether you're documenting a client call, writing a follow-up email, or walking someone through a multi-step setup. You know how to handle feedback — both giving and receiving — and see every conversation as an opportunity to improve.

Basic Qualifications:

• Build strong relationships with clients by understanding their goals and ensuring we're supporting their success.
• Help train new teammates by sharing onboarding materials or joining their first customer calls.
• Maintain detailed notes and activity logs in the CRM so your teammates are always in the loop.
• Maintain a helpful, human tone that makes people feel genuinely supported, not just managed.
• Act as the go-to point of contact for customers, helping them get value from our product and resolving day-to-day questions.

Preferred:

• Experience working with customers through email, chat, or phone support.
• Naturally proactive — follows up with clients and anticipates their needs.
• Able to explain product features in simple, helpful language to different types of users.
• Organized and consistent with note-taking, follow-ups, and task tracking.
• Currently studying or has a background in business, communications, or tech.

Benefits:

• No cold calls — only warm conversations with people already using the product.
• Every day is different — you’ll solve puzzles, coach customers, and sometimes save the day.
• You’ll build real relationships with customers who remember your name.
• Work remotely and still feel like part of a close-knit team — we actually say hi in Slack.
• Your tone, empathy, and good vibes are valued just as much as your speed.

If someone’s having a bad day, you don’t just fix the issue — you leave them smiling. You’re great at managing your time, staying organized, and juggling multiple conversations without dropping the ball. You’re a calm presence when someone’s upset, a cheerleader when they succeed, and a detective when something isn’t working. If you’ve ever stayed late to help a client get across the finish line, not because you had to, but because you *wanted* to — you’ll fit in perfectly here. If you’re the kind of person who remembers customer names and celebrates their little wins, we want to work with you. This is a role for someone who listens first, solves second, and always puts people at the heart of the product. Let’s create the kind of support experience people remember — in the best way possible.