Jobs Latvia

Remote Support Agent (Entry-level Employee)

Job Title	Remote Support Agent (Entry-level Employee)
Employer	FabrIQ Apparel
Adress: Country	Latvia
Address: City	Daugavpils
Work type	Remote
Expected Salary	1483 EUR
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re looking for a dedicated and friendly Customer Support Representative to join our remote team and provide exceptional service to our clients. You’ll be responsible for handling customer inquiries, providing prompt and accurate responses, and ensuring customer satisfaction. You’ll assist customers with a variety of issues, including troubleshooting, billing, and product inquiries, ensuring they receive top-notch support. You’ll resolve customer complaints, ensuring that each issue is addressed professionally and to the customer’s satisfaction. You’ll help resolve complaints, turning negative experiences into positive ones by offering timely solutions. You’ll work closely with the team to escalate complex issues, ensuring customers receive timely solutions. You’ll work closely with other team members to ensure that customers receive the most accurate and up-to-date information. You’ll process returns, exchanges, and refunds, following company policies and ensuring accuracy in all transactions.

Basic Qualifications:

• Participate in training sessions, weekly check-ins, and team retros to improve processes and stay aligned.
• Track response times, satisfaction scores, and other KPIs to ensure you're meeting or exceeding support goals.
• Provide feedback from the frontlines—what customers love, what confuses them, what’s broken—to inform product and UX decisions.
• Be the human touchpoint in an increasingly automated world—because great support builds customer loyalty.
• Handle returns, refunds, or complaints with professionalism and empathy, aiming to resolve issues and retain trust.

Preferred:

• Familiar with support platforms like Zendesk, Intercom, Freshdesk, or Help Scout.
• Pays close attention to detail and ensures customer information is recorded correctly.
• Understands how to troubleshoot common issues and provide clear, step-by-step solutions.
• Excited to represent the company and its values through every interaction.
• Organized with task tracking tools like Notion, Trello, or Jira.

Benefits:

• If you love being helpful, solving puzzles, and making someone’s day a little better — this role is built for you.
• Opportunities to grow into QA, onboarding, CX, or operations roles as you build confidence.
• Work remotely and help real people solve real problems — with empathy, not scripts.
• We support async-first communication — fewer meetings, more focused chats.
• Every “thank you so much!” message hits different when you know you helped.

You’ll identify recurring customer issues, offering suggestions to improve service quality and customer experience. You’ll help customers with order-related issues, ensuring that orders are processed and shipped correctly. You’ll work to resolve complaints and provide feedback on recurring issues to improve the customer experience and service quality. You’ll assist with onboarding new customers, answering their questions, and ensuring they have the necessary resources to succeed. You’ll work in a fast-paced environment, handling a high volume of customer requests while maintaining professionalism and accuracy. You’ll ensure that all support tickets are handled promptly and that customers are kept informed about the status of their issues. This remote role offers flexibility, allowing you to work from anywhere while supporting a diverse customer base. If you’re passionate about helping people, solving problems, and delivering outstanding customer support, we want to hear from you.