Jobs Libya

Product Support Specialist (Remote) (Intern/Trainee)

Job Title	Product Support Specialist (Remote) (Intern/Trainee)
Employer	Nightrow Media
Adress: Country	Libya
Address: City	Sabha
Work type	Internship
Expected Salary	8217 LYD
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 24 2025

Description:

We’re hiring a Remote Tech Support Agent who genuinely enjoys helping people get unstuck — whether it’s a small hiccup or a major blocker. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Your role is all about making tech feel less intimidating and more accessible. You’ll troubleshoot problems via chat, email, or video calls, guiding users through steps clearly and confidently without overwhelming them with jargon. You’ll log issues thoroughly, contribute to our help documentation, and escalate bugs or edge cases to engineering when necessary. You love structure, follow-through, and solving problems that make someone’s day better.

Basic Qualifications:

• Log customer feedback (both good and bad) to help inform future improvements and decisions.
• Provide fast, friendly, and accurate technical support to users via chat, email, or video calls—no scripts, just real help.
• Work independently in a remote environment while staying connected with the team through Slack, Zoom, or project tools.
• Assist users with account setup, login issues, app errors, or updates—basic stuff, but critical to user experience.
• Work with product and QA teams by flagging bugs, edge cases, or confusing flows that frustrate users.

Preferred:

• Enjoys helping people solve problems and making tech more approachable.
• Familiar with basic networking concepts like Wi-Fi, routers, or VPNs.
• Can identify recurring issues and suggest improvements to internal documentation.
• Knows how to balance speed with accuracy in handling multiple support requests.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Benefits:

• You’ll grow into QA, onboarding, or product roles if that’s your path.
• Your work helps real people daily — and they’ll actually thank you for it.
• Regular team check-ins with real people, not just metrics dashboards.
• No pressure to upsell — this is real support, not disguised sales.
• We celebrate patience, clarity, and clever solutions — not just response time.

You’re comfortable with basic system diagnostics, browser-based tools, and remote access platforms, and while you don’t need to code, you should feel at home in a digital environment. You’ll help identify patterns in user feedback and advocate for improvements across the board. You meet every issue with empathy and every user with respect, no matter how small the problem might seem. Working remotely, you’re reliable, self-motivated, and organized with your time. Let’s help people feel confident with tech, not frustrated by it. Let’s make technical support feel personal, fast, and genuinely helpful.