Jobs Luxembourg

Customer Happiness Specialist (Intern/Trainee)

Job Title	Customer Happiness Specialist (Intern/Trainee)
Employer	Sharetown
Adress: Country	Luxembourg
Address: City	Wolpert
Work type	Part-time
Expected Salary	977 EUR
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re looking for a Customer Support Specialist who genuinely enjoys helping people and solving problems. You’ll respond to incoming questions and requests with empathy, patience, and a genuine desire to help. Whether it’s a first-time user or a long-time customer, your responses will be thoughtful, clear, and kind. You’ll answer support tickets, resolve technical problems, and turn frustration into satisfaction. You’ll troubleshoot issues, guide users step by step, and follow up to make sure everything’s resolved. You’ll use tools like live chat, email, and phone support to communicate quickly and effectively. We value patience and the ability to stay calm under pressure, even when things get hectic. You’ll be a bridge between customers and our internal teams, turning feedback into action. You’ll document issues thoroughly and help the product team understand customer pain points.

Basic Qualifications:

• Offer proactive support—reaching out when you spot potential issues or trends in customer behavior.
• Stay organized while managing multiple conversations, keeping notes and tags updated for seamless follow-ups.
• Follow up with customers after resolution to ensure satisfaction and build long-term trust and loyalty.
• Track KPIs like CSAT, resolution time, and ticket volume to help evaluate and improve support team performance.
• Stay informed about product updates, known issues, and company announcements to provide accurate and up-to-date support.

Preferred:

• Comfortable collaborating with other departments (tech, sales, product) to resolve complex issues.
• Strong written and verbal communication skills with a focus on empathy and clarity.
• Familiar with basic technical support workflows or able to learn product functionality quickly.
• Open to working flexible shifts, including evenings or weekends if needed.
• Thrives in remote or hybrid environments with structured support workflows.

Benefits:

• We respect your time — breaks are encouraged, mental health is supported, and overtime isn’t normal.
• You’ll learn soft skills that transfer anywhere: empathy, communication, problem-solving, calm under pressure.
• You’ll support users through live chat, email, or help desk — no cold calls, no scripts.
• You’ll help update help docs, spot bugs, and make life better for customers *and* teammates.
• We offer async-friendly schedules — no pressure to be constantly available, just consistent and clear.

We’ll count on you to spot patterns, report bugs, and advocate for improvements. You don’t just explain things — you make them easy to understand and even enjoyable to read. Whether it’s a frustrated user or a simple how-to question, you know how to respond with empathy. You’ll analyze patterns in support requests and offer insights that help us improve. You’re naturally curious, always learning, and excited to help others do the same. Using support tools like Zendesk, Intercom, or Help Scout feels familiar — or you’re ready to learn fast. We’re building a support experience people genuinely enjoy, and you’ll be a big part of that. If you love solving problems and making people feel seen and valued, we want to hear from you.