Jobs Malawi

Remote People Experience Specialist (Entry-level Employee)

Job Title	Remote People Experience Specialist (Entry-level Employee)
Employer	CitrusLink Telecom
Adress: Country	Malawi
Address: City	Mangochi
Work type	Flexible
Expected Salary	2360458 MWK
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 24 2025

Description:

As a Remote Onboarding Specialist, you’ll be the first friendly face (or voice) our new hires meet — and that matters. Your mission will be to craft an onboarding experience that’s smooth, engaging, and genuinely helpful — not just a checklist of tasks. From paperwork to team intros, you’ll handle the details so others can focus on settling in. You’ll manage onboarding checklists, schedule intros with team members, and make sure no question goes unanswered. ” You’ll build playbooks, record welcome videos, and turn routine info into something people actually want to read. You’re great at sending that one extra follow-up that turns silence into clarity. Clarity, kindness, and timing will be your superpowers. You’ll help reduce first-week jitters by building clear paths, friendly reminders, and human touchpoints into the process. If you've ever organized a remote scavenger hunt just to make someone smile, you're in the right place.

Basic Qualifications:

• Collaborate with HR, IT, and team leads to make sure everything is ready before the new hire’s start date.
• Track metrics like time-to-productivity, engagement in the first month, or completion of onboarding steps.
• Make the onboarding process feel human and welcoming, even through a screen—people remember how you made them feel.
• Host virtual orientation sessions to walk new hires through company values, tools, communication norms, and key contacts.
• Be proactive—anticipate what new hires might need before they ask and get ahead of potential issues.

Preferred:

• Highly organized and capable of juggling multiple onboarding timelines or tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Able to answer common questions about company policies, systems, or benefits.
• Understands the unique needs of remote hires and how to make onboarding engaging.
• Enjoys creating structure and helping others feel informed and connected.

Benefits:

• Your feedback shapes how the whole company welcomes and trains its people.
• You’ll work in a people-first culture that actually walks the talk.
• We provide scripts, checklists, and playbooks — but your personality makes it work.
• We support async-first communication — less Zoom fatigue, more clarity.
• You’ll help create welcome kits, onboarding pages, and internal docs people actually use.

We want someone who’s curious, creative, and obsessed with continuous improvement. You’ll collect feedback, spot trends, and tweak the onboarding journey until it really works for everyone. If you can juggle multiple onboarding flows while still sending a “Welcome! You’ll gather feedback after every onboarding cycle and turn it into improvements that raise the bar. We want someone who thinks globally and inclusively — because our team is spread across the world. We care more about your emotional intelligence than your years in corporate HR. You’ll have the freedom to suggest improvements and the responsibility to make sure nothing slips through the cracks. You’re part administrator, part people person, and part experience designer. If you’re organized, thoughtful, and great at making others feel seen, we’d love to meet you.