Jobs Malawi

Customer Retention Associate (Entry-level Employee)

Job Title	Customer Retention Associate (Entry-level Employee)
Employer	Timbertrail Homes
Adress: Country	Malawi
Address: City	Nkhata Bay
Work type	Part-time
Expected Salary	2311525 MWK
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 28 2025

Description:

We’re seeking a Customer Success Associate who sees every interaction as a chance to build trust, offer clarity, and leave someone feeling better than when they reached out. You won’t just answer questions — you’ll anticipate them, understand the “why” behind them, and turn support into a personal, thoughtful experience. This role isn’t about reading from a script — it’s about building trust, making connections, and turning everyday interactions into lasting relationships. You don’t just answer tickets — you build relationships, solve real problems, and make sure no one ever feels like just a number. Whether it’s guiding a new user through onboarding or checking in with a longtime client to ensure things are still going great, you’re always looking for ways to make the experience smoother. You’re not afraid to speak up when something isn’t working, and you care deeply about both the customer and the company’s growth. You’ll spot patterns in feedback, help refine support documentation, and advocate for customers when something’s not working as it should.

Basic Qualifications:

• Celebrate customer wins and milestones—big or small—to foster positive engagement.
• Contribute to the knowledge base by documenting common questions, edge cases, and troubleshooting steps.
• Balance multiple accounts with different priorities—organization and time management are your best friends.
• Participate in customer satisfaction surveys and help analyze feedback to improve the experience.
• Collaborate with marketing to gather case studies, testimonials, or user feedback stories.

Preferred:

• Currently studying or has a background in business, communications, or tech.
• Naturally proactive — follows up with clients and anticipates their needs.
• Open to feedback and constantly looking for ways to improve client experience.
• Enjoys solving problems and helping people succeed with digital products or services.
• Can write helpful guides, responses, or short FAQs if needed.

Benefits:

• Regular customer feedback shared in team calls — because hearing “you saved my day” never gets old.
• You’ll become an expert in our product — and get paid to teach others how to win with it.
• Monthly learning stipends — because you deserve to keep growing too.
• Wellness-friendly environment — breaks are encouraged, not guilt-tripped.
• Your tone, empathy, and good vibes are valued just as much as your speed.

If someone’s having a bad day, you don’t just fix the issue — you leave them smiling. You’re great at managing your time, staying organized, and juggling multiple conversations without dropping the ball. You’re a calm presence when someone’s upset, a cheerleader when they succeed, and a detective when something isn’t working. You love turning small interactions into memorable moments that build loyalty and trust. We’re building a team that puts people first, and we’d love for you to be a part of it. Let’s create customer experiences that don’t just solve problems, but leave people genuinely impressed. Let’s create the kind of support experience people remember — in the best way possible.