Jobs Marshall Islands

Remote Client Retention Specialist (Trainee)

Job Title	Remote Client Retention Specialist (Trainee)
Employer	CitrusLink Telecom
Adress: Country	Marshall Islands
Address: City	Utirik
Work type	Remote
Expected Salary	1113 USD
Posting Date	Tue Jun 10 2025
End Date	Wed Jul 02 2025

Description:

We’re hiring a Remote CRM Specialist who understands that the heart of a business is in how it manages its relationships. You’ll be the go-to person for managing our customer relationship management system, ensuring it's clean, organized, and up-to-date. You’ll build and manage workflows that automate tasks, improve lead tracking, and enhance customer segmentation. Your job is part architect, part analyst, and part problem-solver — and you love wearing all three hats. You’ll keep the CRM neat, well-documented, and easy to use, even as the business grows and scales. You’ll review current setups, eliminate redundancies, and propose scalable systems as the business evolves. You know the difference between a lead and a qualified opportunity — and how to guide each through the system. Your dashboards will be clear, your logic will be tight, and your systems will save time for everyone involved. You’ll monitor the health of our CRM daily — spotting bad data, broken automations, and missed opportunities before they cost us.

Basic Qualifications:

• Assist in planning and executing CRM-driven campaigns, including email sequences, follow-ups, and lifecycle nurturing.
• Create and optimize workflows, automations, and pipelines that help sales, support, and marketing teams work smarter, not harder.
• Track lifecycle journeys and suggest ways to improve customer experience based on engagement data.
• Set up automated alerts and notifications for deal updates, missed follow-ups, or key account activity to keep teams in sync.
• Work with sales and marketing leads to refine lead scoring, tagging, and routing based on performance insights.

Preferred:

• Thrives in a remote environment and communicates proactively with distributed teams.
• Knows how to create reports, dashboards, and analytics for sales or marketing teams.
• Enjoys making systems more efficient and scalable through smart configuration.
• Excited to grow into roles like CRM Manager, Marketing Ops, or Revenue Operations Specialist.
• Familiar with segmentation, tagging, and filtering contacts for targeted outreach.

Benefits:

• Team rituals include reporting wins, testing weird ideas, and monthly “email subject line of the month.”
• Access to tools like HubSpot, Salesforce, ActiveCampaign, or whatever CRM we use best.
• We value clean pipelines, smart tags, and nurturing sequences that actually nurture.
• You’ll collaborate across marketing, sales, and support — CRM is the brain, and you’re the thinker.
• If you love clean logic, user journeys, and seeing a number go up after your fix — you’ll thrive here.

We want someone who’s not just technical, but thoughtful — who asks “why” before building anything new. You’ll train team members on CRM best practices and help troubleshoot when things go sideways. You’ll also help with CRM training, documentation, and user support across departments. You thrive on clarity, consistency, and turning scattered input into clean structures and action steps. You thrive in environments where autonomy is respected and clear communication is essential. You’re not intimidated by complex data flows — in fact, you love untangling them and rebuilding smarter ones. You’re not just a system admin — you’re a partner in growth, helping teams get the most out of their tools. If you’re excited by systems thinking and love making tools more useful for real people — this is the job for you.