Jobs Martinique

Junior IT Support Technician (Trainee)

Job Title	Junior IT Support Technician (Trainee)
Employer	Treeform Architects
Adress: Country	Martinique
Address: City	Le Morne-Rouge
Work type	Remote
Expected Salary	1548 EUR
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re on the hunt for an IT Support Technician who lives for fixing things and making people say “Wow, that was fast. You’ll serve as the first responder to internal tech issues, solving problems before they become blockers. Your mission is to make technology feel simple and stress-free for everyone. You’ll troubleshoot desktops, laptops, printers, mobile devices, and anything else that beeps or blinks. Every support ticket is a chance for you to showcase your problem-solving skills and patience. You’ll manage user accounts, permissions, and access across multiple platforms and tools. You’ll support Windows, macOS, and cloud-based tools, ensuring our team can work efficiently anywhere. You’ll support both local and remote team members, ensuring seamless collaboration wherever they are. You’ll explain tech stuff in plain English, not confusing jargon that makes people glaze over.

Basic Qualifications:

• Assist in onboarding and offboarding employees—setting up workstations, configuring software, and deactivating access securely.
• Support audio/video equipment and conferencing tools like Zoom, Teams, or Google Meet—especially for meetings or webinars.
• Escalate unresolved issues to system admins or network engineers with clear documentation and context.
• Test and troubleshoot hardware components including RAM, SSDs, motherboards, or peripherals when needed.
• Monitor IT assets and inventory—tracking devices, serial numbers, and software licenses accurately.

Preferred:

• Able to install, configure, and update software applications or system drivers.
• Basic understanding of computer hardware, operating systems, and networking fundamentals.
• Organized, responsive, and able to prioritize tickets based on urgency and impact.
• Familiar with Windows, macOS, or Linux environments and common troubleshooting steps.
• Able to follow internal procedures for troubleshooting, asset management, and security compliance.

Benefits:

• Work remotely (or hybrid) and help real users solve real tech issues — without the jargon overload.
• You're not just fixing things — you’re empowering people to do their best work.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• Celebrate every fix, smooth onboarding, and that one issue you solved in under 3 minutes.
• We respect your quiet time — no fire drills unless it’s really 🔥.

You’ll help maintain network infrastructure and assist in diagnosing connectivity issues. You’re the kind of person who Googles a weird error code and won’t stop until it’s solved. You’ll work with vendors, help manage inventory, and make sure we never run out of cables again. If a team member needs a fix, you won’t rest until the issue is resolved — or escalated with clear notes. Your curiosity drives you to learn new tools, platforms, and processes on the fly. You’re organized, methodical, and you don’t panic under pressure. You thrive in a fast-paced, service-oriented environment where every day is different. You’re resourceful, adaptable, and not afraid to admit when you need help — then go find the answer. If you love making tech work better for real people, this is the role where you’ll thrive.