Jobs Mauritania

Customer Service Representative (Remote) (Trainee)

Job Title	Customer Service Representative (Remote) (Trainee)
Employer	VerdeVista Gardens
Adress: Country	Mauritania
Address: City	Zouerate
Work type	Internship
Expected Salary	64172 MRU
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 29 2025

Description:

Join us as a Customer Support Specialist and become the go-to problem solver for our users. You’ll handle incoming questions, troubleshoot issues, and make sure every customer feels heard and helped. Your goal isn’t just to fix issues — it’s to leave people feeling genuinely cared for. You know that support isn’t just about answering questions — it’s about building trust and loyalty. Whether it’s a billing issue or a product question, you’ll tackle it with professionalism and care. You’ll stay on top of updates, so you can provide accurate answers and avoid confusion. Support isn’t just about fixing — it’s about listening, understanding, and building loyalty. You bring emotional intelligence to every conversation — reading between the lines and knowing when someone just needs to be heard. You’ll manage your time well, balancing responsiveness with attention to detail.

Basic Qualifications:

• Handle billing, refund, or account-related requests with clarity, professionalism, and discretion.
• Monitor support channels and ticket queues throughout the day to maintain fast and consistent response times.
• De-escalate frustrated users with empathy and patience—knowing that calm communication can turn complaints into gratitude.
• Collaborate with product, engineering, or success teams to address edge cases and share insights from customer conversations.
• Troubleshoot product or service issues by walking customers through steps, offering solutions, or escalating to technical teams when needed.

Preferred:

• Thrives in remote or hybrid environments with structured support workflows.
• Experience assisting customers through channels like email, chat, phone, or ticketing systems.
• Knows how to use macros, saved replies, and internal wikis for efficient support.
• Comfortable working with CRM platforms to log customer info, conversations, and issue history.
• Willing to escalate issues when necessary and follow through on resolution timelines.

Benefits:

• You’ll learn soft skills that transfer anywhere: empathy, communication, problem-solving, calm under pressure.
• You’ll never be asked to rush a response — quality and tone always come first.
• If you love solving puzzles, turning frustration into relief, and being someone’s calm voice — you’ll thrive here.
• You’ll be trained, supported, and appreciated — not thrown into an inbox and forgotten.
• Access to modern support platforms like Zendesk, Intercom, HelpScout, or Front — no outdated systems here.

If a customer is upset, you know how to de-escalate and bring calm to the situation. You’ll juggle multiple conversations, prioritize tasks, and stay organized under pressure. You’ll follow up when you say you will, and won’t let a ticket go cold. You’ll analyze patterns in support requests and offer insights that help us improve. You’re tech-comfortable and quick to learn new tools and platforms. If you’ve worked in support before, great — but if not, a service mindset and strong communication skills matter more. You bring a positive attitude, a team-first mindset, and a willingness to learn every day. If you’re the type who genuinely enjoys being helpful, this is where you belong.