Jobs Mauritius

Front Desk Experience Manager (Entry-level Employee)

Job Title	Front Desk Experience Manager (Entry-level Employee)
Employer	Omnea
Adress: Country	Mauritius
Address: City	Beau Bassin
Work type	Internship
Expected Salary	79834 MUR
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

As our Reception Manager, you won’t just manage a desk — you’ll set the tone for the entire office experience. You’ll lead the front-of-house team with energy, warmth, and unwavering attention to detail. Your presence sets the tone for the entire office — calm, organized, and in control. You’ll lead a team of receptionists, setting the tone with warmth, precision, and professionalism every single day. Each day, you’ll oversee guest flow, incoming calls, courier traffic, meeting room readiness, and general coordination with a graceful touch. You’ll coach your team to handle stressful moments with diplomacy, confidence, and a can-do spirit. You know how to smile under pressure, solve problems quickly, and keep both guests and staff happy and informed. You’ll monitor appearance standards, response times, and overall customer service quality. You’ll maintain immaculate standards in presentation, timing, and service — and your team will follow your lead.

Basic Qualifications:

• Act as the first point of contact for building access, visitor badges, deliveries, and meeting room coordination.
• Train staff on customer service skills, emergency procedures, communication standards, and software tools used at the front desk.
• Coordinate courier pickups, incoming mail, and package distribution across departments efficiently.
• Maintain a calm, approachable demeanor even during high-volume periods or unexpected disruptions.
• Document and improve reception workflows for scalability as the team or office environment grows.

Preferred:

• Willing to assist in onboarding new hires by preparing welcome materials or office tours.
• Experience managing front desk operations in hospitality, corporate, or medical settings.
• Capable of creating standard operating procedures (SOPs) for consistent front desk service.
• Strong communication and interpersonal skills to welcome guests and staff professionally.
• Comfortable handling confidential information, ID verification, and guest records securely.

Benefits:

• Your job is people-focused, detail-driven, and genuinely appreciated every day.
• You’ll coordinate with HR, office management, and leadership — your presence touches every department.
• You’re not “just the receptionist” — you’re the host, the coordinator, and the calm in the room.
• Your input on improving front desk systems, safety processes, or internal communication is valued.
• Weekly wins include positive guest feedback, smooth onboarding days, and catching potential issues early.

You’re a natural at managing expectations, reading situations, and creating a polished, professional environment without stiffness. You’ll collaborate with security, maintenance, and admin teams to keep everything smooth behind the scenes. You’ll monitor appearance, timing, tone, and flow — because details matter in environments where impressions count. You’ll track visitor data, manage security protocols, and ensure the space runs efficiently and safely. Your communication style is clear, friendly, and always professional — whether in person, by phone, or over email. Beyond logistics, you bring a warm, human-centered touch to everything you do, making people feel like they truly matter. Your leadership style is grounded in presence, proactivity, and a steady commitment to excellence. If you take pride in first impressions, thrive in leadership, and love creating smooth, thoughtful experiences — this role was made for you. If you believe that hospitality is a leadership skill and not just a job, we want you leading our front line.