Jobs Mongolia

Customer Experience Associate (Intern/Trainee)

Job Title	Customer Experience Associate (Intern/Trainee)
Employer	Nomadic Road
Adress: Country	Mongolia
Address: City	Javhlant
Work type	Remote
Expected Salary	5609978 MNT
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 26 2025

Description:

As a Customer Support Specialist, you’ll be the first point of contact for users who need a helping hand. You’ll handle incoming questions, troubleshoot issues, and make sure every customer feels heard and helped. Your goal isn’t just to fix issues — it’s to leave people feeling genuinely cared for. You’ll work closely with product and engineering teams to escalate bugs and track resolutions. We believe every interaction is a chance to build a lasting impression, and you’ll be leading that charge. You’ll stay on top of updates, so you can provide accurate answers and avoid confusion. We value patience and the ability to stay calm under pressure, even when things get hectic. You’ll collaborate with other teams to escalate complex issues and ensure quick solutions. You’re not afraid to say “let me check” and follow up when you promise.

Basic Qualifications:

• Troubleshoot product or service issues by walking customers through steps, offering solutions, or escalating to technical teams when needed.
• Stay organized while managing multiple conversations, keeping notes and tags updated for seamless follow-ups.
• Monitor support channels and ticket queues throughout the day to maintain fast and consistent response times.
• Stay informed about product updates, known issues, and company announcements to provide accurate and up-to-date support.
• Collaborate with product, engineering, or success teams to address edge cases and share insights from customer conversations.

Preferred:

• Able to spot patterns in support tickets and suggest improvements to reduce repetitive issues.
• Willing to participate in ongoing training to stay updated on product or service changes.
• Capable of handling high ticket volume while maintaining accuracy and professionalism.
• Pays close attention to customer tone, urgency, and feedback to personalize responses.
• Wants to grow into roles like Customer Success Manager, QA Specialist, or Support Lead.

Benefits:

• Access to modern support platforms like Zendesk, Intercom, HelpScout, or Front — no outdated systems here.
• You’ll learn soft skills that transfer anywhere: empathy, communication, problem-solving, calm under pressure.
• You’ll collaborate closely with product, engineering, and marketing — you won’t be siloed.
• If you love solving puzzles, turning frustration into relief, and being someone’s calm voice — you’ll thrive here.
• Your job is important — and we treat it like it is.

If a customer is upset, you know how to de-escalate and bring calm to the situation. You’re calm under pressure and know how to manage expectations when things get complicated. You love solving puzzles, asking smart questions, and digging into the “why” behind every problem. You’ll analyze patterns in support requests and offer insights that help us improve. You’re tech-comfortable and quick to learn new tools and platforms. Tech-savviness helps — especially if you’ve used tools like Zendesk, Intercom, or similar platforms. You believe great support can be a competitive edge — not just a cost center. If you love solving problems and making people feel seen and valued, we want to hear from you.