Jobs New Caledonia

Customer Experience Rep (Entry-level Employee)

Job Title	Customer Experience Rep (Entry-level Employee)
Employer	Ginkgo Bioworks
Adress: Country	New Caledonia
Address: City	Mont-Dore
Work type	Part-time
Expected Salary	151853 XPF
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re looking for a dedicated and friendly Customer Support Representative to join our remote team and provide exceptional service to our clients. You’ll be responsible for responding to customer queries via phone, email, and live chat, providing prompt and effective solutions. You’ll assist with troubleshooting, product information, and issue resolution, ensuring customers feel valued and heard. You’ll troubleshoot and resolve customer problems, documenting all interactions and solutions in the customer support system. You’ll maintain a professional and friendly demeanor while addressing customer concerns and answering questions. You’ll work with the team to escalate complex issues to the appropriate department for further resolution. You’ll manage customer complaints with a professional and calm approach, turning negative experiences into positive resolutions. You’ll process returns, exchanges, and refunds, following company policies and ensuring accuracy in all transactions.

Basic Qualifications:

• Maintain a calm and helpful tone even when conversations are difficult—you're the face of the brand in those moments.
• Manage multiple conversations or tickets at once without sacrificing quality or making customers feel rushed.
• Provide feedback from the frontlines—what customers love, what confuses them, what’s broken—to inform product and UX decisions.
• Keep a positive attitude and sense of curiosity—support is a fast-moving space where learning never stops.
• Manage confidential information securely and follow internal data/privacy protocols.

Preferred:

• Pays close attention to detail and ensures customer information is recorded correctly.
• Excellent written and verbal communication skills with a calm, professional tone.
• Understands the importance of empathy, patience, and clarity in every interaction.
• Comfortable learning product details to provide fast and accurate support.
• Understands how to de-escalate situations and maintain a positive customer experience.

Benefits:

• Your wins get noticed — kind reviews, fast resolutions, or a tricky bug escalated with grace.
• You’ll help reduce stress, fix confusion, and sometimes even make someone smile.
• Access to modern support tools like Intercom, Zendesk, HelpScout, and Notion — no outdated systems here.
• You’re not just closing tickets — you’re building trust and human connection.
• You’ll get full context before answering — we believe in setting you up for success.

You’ll assist with processing orders, including returns, exchanges, and refunds, ensuring accuracy in all transactions. You’ll ensure customers are satisfied with their service by following up after interactions and resolving any outstanding concerns. You’ll assist in the development of customer support materials, such as FAQs and knowledge base articles, to improve self-service options. You’ll provide expert knowledge on products, services, and promotions to answer customer inquiries effectively. You’ll work in a fast-paced environment, handling a high volume of customer requests while maintaining professionalism and accuracy. You’ll ensure that all support tickets are handled promptly and that customers are kept informed about the status of their issues. This remote position allows you to work from home while providing excellent service to our customers across various platforms. If you’re empathetic, solution-oriented, and ready to provide excellent service, we want you to join our team.