Jobs New Zealand

Community Support Moderator (Trainee)

Job Title	Community Support Moderator (Trainee)
Employer	Lightster
Adress: Country	New Zealand
Address: City	Rolleston
Work type	Part-time
Expected Salary	2719 NZD
Posting Date	Tue Jun 10 2025
End Date	Sun Jul 06 2025

Description:

We’re seeking an Online Chat Moderator who can keep the digital conversation flowing smoothly while upholding community standards with professionalism and empathy. In this role, you’ll be actively monitoring live chats, group discussions, and community platforms to ensure everyone feels safe, heard, and supported. More than just enforcing rules, you’ll be shaping the culture — setting the tone through your responses, helping newcomers feel welcome, and stepping in calmly when discussions get heated. You should be a strong communicator who can respond quickly without losing professionalism or empathy. Your day might involve answering repetitive questions, muting disruptive users, or quietly stepping in to stop a flame war before it starts. You’ll work closely with the content and support teams to escalate issues, track recurring problems, and suggest improvements to our moderation systems.

Basic Qualifications:

• Ensure that all chat discussions stay on-topic and align with community guidelines or brand voice.
• Flag and report technical issues, bugs, or suspicious behavior to the appropriate internal teams.
• Balance moderation with genuine interaction—people should feel heard, not policed.
• Use moderation tools like keyword filters, mute/ban functions, and alert systems effectively.
• Offer real-time feedback to content creators or streamers when relevant (e.g. “Chat is confused” or “Too fast”).

Preferred:

• Curious about how digital communities grow and how to protect them.
• Currently studying communication, psychology, media, or related fields.
• Excited to contribute to a positive, well-moderated online environment.
• Willingness to learn moderation tools, guidelines, and escalation procedures.
• Pays close attention to detail and can spot problematic behavior or spam quickly.

Benefits:

• Get trained on how to de-escalate like a pro — useful both online and IRL.
• Trolls get banned, but moderators get bonuses — that’s how we roll.
• You’ll help build safe spaces for creators, fans, and everyone in between.
• You’ll help keep digital spaces safe, inclusive, and (mostly) drama-free.
• Grow into community lead, trainer, or platform admin — we promote from within.

If you've ever been a part of a healthy online community, you know how much good moderation matters — now's your chance to shape that experience for others. This is a role for someone who understands online culture, respects diverse opinions, and knows how to keep things under control without killing the vibe. If you’ve ever been the person who keeps the group chat peaceful or helps guide online discussions in a better direction, this is your calling. Being a moderator also means setting an example — people will look to you for cues on how to behave. If you're someone who thrives on structure, fairness, and helping people feel heard, we’d love to have you on the team.