Jobs Norway

Desktop Support Technician (Entry-level Employee)

Job Title	Desktop Support Technician (Entry-level Employee)
Employer	Omnea
Adress: Country	Norway
Address: City	Slemdal
Work type	Part-time
Expected Salary	19258 NOK
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re seeking an IT Support Technician who’s equal parts tech-savvy and people-friendly. You’ll handle hardware setups, software installs, user accounts, and troubleshoot issues across multiple platforms. You’ll install, configure, and maintain workstations, peripherals, and software with precision. You’ll set up new devices, install software, reset passwords, and handle support tickets like a boss. Whether it’s hardware hiccups or software quirks, you know how to keep cool and find solutions. You’ll keep track of issues using a help desk system and always follow up to ensure nothing gets missed. Your documentation will help others understand recurring problems and how to fix them quickly. New hire starting Monday? You’ll explain tech stuff in plain English, not confusing jargon that makes people glaze over.

Basic Qualifications:

• Contribute to continuous improvement of support processes by suggesting new tools, automations, or documentation updates.
• Escalate unresolved issues to system admins or network engineers with clear documentation and context.
• Provide technical support to employees or clients by diagnosing and resolving hardware, software, and network issues via chat, phone, or in-person.
• Support VPNs, Wi-Fi, and local networks—troubleshooting connectivity issues and escalating complex problems when needed.
• Test and troubleshoot hardware components including RAM, SSDs, motherboards, or peripherals when needed.

Preferred:

• Excited to help users stay productive by solving their technical issues efficiently.
• Willing to assist with system updates, backups, and routine maintenance tasks.
• Pays close attention to detail when documenting steps taken or solutions provided.
• Experience providing technical support for desktops, laptops, printers, or mobile devices.
• Basic understanding of computer hardware, operating systems, and networking fundamentals.

Benefits:

• We celebrate your wins — even if the user thinks the computer “fixed itself.”
• You’ll have direct lines to sysadmins and devs — no black hole escalations.
• We track quality and impact — not just how many tickets you close per day.
• You're not just fixing things — you’re empowering people to do their best work.
• We invest in your training — CompTIA, ITIL, scripting basics, or certifications, all covered.

You’ll collaborate with the security and systems teams to keep everything running smoothly and safely. You’re the kind of person who Googles a weird error code and won’t stop until it’s solved. Whether someone needs a new mouse or can’t connect to the VPN, you’re on it — fast and friendly. You’re just as comfortable helping a C-level exec as you are supporting a new intern. Your curiosity drives you to learn new tools, platforms, and processes on the fly. You’re organized, methodical, and you don’t panic under pressure. Your mindset is “how can I help? Technology should make people’s lives easier — and you’ll be the reason it does. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.