Jobs Papua New Guinea

Customer Growth Associate (Entry-level Employee)

Job Title	Customer Growth Associate (Entry-level Employee)
Employer	Business Design Centre
Adress: Country	Papua New Guinea
Address: City	Wabag
Work type	Internship
Expected Salary	6752 PGK
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re seeking a Customer Success Associate who sees every interaction as a chance to build trust, offer clarity, and leave someone feeling better than when they reached out. You’ll be the friendly voice (or message) that helps users navigate our product, offering guidance, empathy, and practical solutions when they need it most. This role isn’t about reading from a script — it’s about building trust, making connections, and turning everyday interactions into lasting relationships. You’re not here to tick boxes; you’re here to listen, understand, and respond like a human. Whether it’s a quick chat or a more complex inquiry, you’ll respond with warmth and professionalism — always aiming to exceed expectations. Your day-to-day will involve answering customer questions, offering proactive advice, flagging potential churn risks, and collaborating across teams to improve the overall user experience. You’re organized, responsive, and always thinking about how to make the experience better for the next person.

Basic Qualifications:

• Help users adopt new features by creating helpful walkthroughs, guides, or quick demo calls.
• Celebrate customer wins and milestones—big or small—to foster positive engagement.
• Help define internal processes that make customer care more consistent, scalable, and delightful.
• Maintain a helpful, human tone that makes people feel genuinely supported, not just managed.
• Be the calm voice when things go wrong—whether it's a bug, delay, or confusion, your empathy matters.

Preferred:

• Can write helpful guides, responses, or short FAQs if needed.
• Understands onboarding flows and can guide users through activation steps.
• Open to feedback and constantly looking for ways to improve client experience.
• Team player who collaborates well with sales, support, and product teams.
• Enjoys solving problems and helping people succeed with digital products or services.

Benefits:

• You’ll build real relationships with customers who remember your name.
• You’ll become an expert in our product — and get paid to teach others how to win with it.
• Bonus points (and real bonuses) for going above and beyond, not just tickets closed.
• We celebrate small wins — like a happy email or a tricky issue solved with grace.
• Flexible schedule options, because customer needs don’t always follow 9 to 5.

If someone’s having a bad day, you don’t just fix the issue — you leave them smiling. You’re great at managing your time, staying organized, and juggling multiple conversations without dropping the ball. You’re approachable, quick-thinking, and honest when you don’t know something (but resourceful enough to find out fast). You love turning small interactions into memorable moments that build loyalty and trust. We’re building a team that puts people first, and we’d love for you to be a part of it. This is a role for someone who listens first, solves second, and always puts people at the heart of the product. Let’s create the kind of support experience people remember — in the best way possible.