Jobs Poland

Hotel Front Desk Clerk (Trainee)

Job Title	Hotel Front Desk Clerk (Trainee)
Employer	UrbanChain
Adress: Country	Poland
Address: City	Kurylowka
Work type	Full-time
Expected Salary	6988 PLN
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re looking for a Hotel Front Desk Clerk who knows that every check-in sets the tone for a guest’s entire stay. You’ll be the calm in a storm, the answer to a question, the smile after a long journey. ” Your job is part concierge, part problem-solver, and part memory-maker — and you wear each role with ease. Whether someone just got off a 12-hour flight or is checking in for their wedding night, you’ll meet them with empathy. You’ll become an expert in our booking system, knowing how to juggle overbookings, upgrades, and special requests like a pro. You’ll turn a simple check-in into a warm welcome, and a checkout into a sincere “come back soon. Whether it’s printing boarding passes or recommending where to get late-night takeout, you’ll be ready. From late-night keycards to early-bird wake-up calls, you’ll be the steady presence they can rely on. You’ll coordinate with other departments to make sure rooms are clean, keys work, and special requests are honored. You’ll communicate with housekeeping and maintenance to ensure rooms are ready and any issues are resolved quickly. You’ll coordinate with housekeeping, maintenance, and management to make sure every guest experience is seamless.

Basic Qualifications:

• Monitor room availability, overbooking risks, and walk-in traffic—adjusting accordingly to maximize occupancy.
• Handle guest complaints or service issues politely, escalating to supervisors if necessary to ensure satisfaction.
• Process check-ins, check-outs, room assignments, and payments using hotel management software (e.g., Opera, Cloudbeds, or PMS systems).
• Ultimately, create a seamless, stress-free, and memorable guest experience—from first greeting to final goodbye.
• Verify guest identification and payment methods for check-in security and fraud prevention purposes.

Preferred:

• Capable of answering calls, responding to emails, and managing reservation inquiries.
• Knows how to process room changes, cancellations, or no-shows following hotel policies.
• Background or interest in hospitality, tourism, or customer service.
• Capable of handling confidential information and guest preferences with discretion.
• Experience working at a hotel front desk or in a hospitality role is a plus.

Benefits:

• Opportunities to grow into guest relations, front desk supervisor, or hotel operations roles.
• Work in a role where every guest interaction starts with your smile, calm tone, and helpfulness.
• We celebrate fast check-ins, smooth problem solving, and that one guest who left a glowing review about you.
• Your feedback helps improve guest experience, lobby flow, and service quality.
• You’ll be the face of the hotel — the first impression and the lasting one too.

You’ll log issues, track patterns, and share ideas that make the entire guest experience better over time. You’re someone who believes hospitality is a craft — built in tone, timing, and the little details that say “we care. You’ll stay calm under pressure, act fast when needed, and never let a guest feel ignored. You believe that true hospitality is in the little things — tone, timing, and genuine attention. You’ll remember frequent guests by name and greet newcomers like they already belong. We don’t expect you to have all the answers — just the attitude that finds them quickly and kindly. If you believe great hospitality lives in the details, the tone, and the extra five seconds of care — this job is yours. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.