Jobs Romania

Tier 1 Support Technician (Intern/Trainee)

Job Title	Tier 1 Support Technician (Intern/Trainee)
Employer	Freshwave Kitchen
Adress: Country	Romania
Address: City	Tatarusi
Work type	Flexible
Expected Salary	5549 RON
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 26 2025

Description:

We’re seeking an IT Support Technician who’s equal parts tech-savvy and people-friendly. You’ll handle hardware setups, software installs, user accounts, and troubleshoot issues across multiple platforms. You know that a reboot solves a lot — but not everything — and you’re ready for the rest. You’ll troubleshoot desktops, laptops, printers, mobile devices, and anything else that beeps or blinks. Whether it’s hardware hiccups or software quirks, you know how to keep cool and find solutions. You’ll respond to support tickets, manage inventory, and ensure all equipment is running smoothly. Your documentation will help others understand recurring problems and how to fix them quickly. New hire starting Monday? No two days are the same — and that’s exactly what keeps you engaged.

Basic Qualifications:

• Test and troubleshoot hardware components including RAM, SSDs, motherboards, or peripherals when needed.
• Respond quickly to incidents like phishing attempts, malware alerts, or data loss—taking proper steps to contain and report.
• Participate in IT audits or compliance checks, helping collect and verify required technical data.
• Maintain a helpful, professional, and solution-oriented attitude—you're often the first impression of the IT team.
• Ultimately, keep people productive by solving their tech problems quickly and reliably—because when IT works, everything works.

Preferred:

• Comfortable explaining technical solutions to non-technical users with patience and clarity.
• Able to follow internal procedures for troubleshooting, asset management, and security compliance.
• Understands how to reset passwords, manage user accounts, and configure email clients.
• Willing to support onboarding processes by setting up accounts, hardware, and permissions.
• Pays close attention to detail when documenting steps taken or solutions provided.

Benefits:

• Celebrate every fix, smooth onboarding, and that one issue you solved in under 3 minutes.
• Access to premium tools: Remote Desktop, MDM software, ticketing systems (Jira, Freshdesk), and monitoring dashboards.
• Async-friendly support: clear ticketing systems, documentation, and zero micromanagement.
• You’ll work with a patient, respectful team that *knows* IT is more than “turn it off and on again.”
• Your ideas to improve support tools, security policies, or onboarding kits are welcome and heard.

You’re comfortable working with both technical and non-technical users, adjusting your language as needed. You’re the kind of person who Googles a weird error code and won’t stop until it’s solved. Whether someone needs a new mouse or can’t connect to the VPN, you’re on it — fast and friendly. You’ll stay up to date on the latest tools and recommend upgrades when needed. No tech snobbery here — you’re patient with users of all skill levels. You take pride in delivering not just answers, but excellent service. You enjoy sharing knowledge and teaching others how to solve basic issues on their own. You don’t just fix — you anticipate, improve, and streamline wherever possible. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.