Jobs Saint Kitts and Nevis

Remote Tech Support Agent (Entry-level Employee)

Job Title	Remote Tech Support Agent (Entry-level Employee)
Employer	AuraFleet Rentals
Adress: Country	Saint Kitts and Nevis
Address: City	Basseterre
Work type	Full-time
Expected Salary	4607 XCD
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 19 2025

Description:

We’re hiring a Remote Tech Support Agent who thrives on helping others, loves solving problems, and can explain even the most technical fix in plain, human language. You’ll be the go-to person for users who need help — whether they’re locked out, confused by a setting, or experiencing a more complex technical issue. You’ll handle incoming tickets through chat, email, or voice, and your calm, reassuring presence will help customers feel supported from start to resolution. You’ll manage support tickets through email, chat, or phone, ensuring each one is resolved or escalated quickly and thoroughly. You’re the kind of person who doesn’t just solve the problem — you teach the user how to avoid it next time. You’re organized, responsive, and know how to juggle multiple requests without dropping the ball.

Basic Qualifications:

• Track and report patterns in tickets that may signal a bigger technical problem or UX issue.
• Support customers in different time zones with flexible hours and clear communication across shifts.
• Support internal teams when they run into technical issues or need help using internal tools.
• Participate in support team meetings, share insights, and contribute to improving internal docs and workflows.
• Maintain a calm, supportive tone even when customers are frustrated or confused—empathy is your #1 tool.

Preferred:

• Experience guiding users through installing or configuring software remotely.
• Understands the importance of data security, customer privacy, and responsible access.
• Familiar with screen-sharing tools and remote desktop protocols.
• Enjoys helping people solve problems and making tech more approachable.
• Has a basic understanding of support SLAs and how to prioritize urgent tickets.

Benefits:

• Mental health breaks and wellness days are part of the culture.
• You’ll be empowered to fix things, not just apologize for them.
• You’re not just solving problems — you’re making the internet a better place, one user at a time.
• Flexible shifts that fit your life — morning, night, or somewhere in between.
• Support leads who’ve done the job themselves — not just managing from a spreadsheet.

Experience with support tools like Zendesk, Freshdesk, or Help Scout is helpful, but what matters most is your ability to communicate clearly and remain composed when things get messy. You’ll help identify patterns in user feedback and advocate for improvements across the board. You meet every issue with empathy and every user with respect, no matter how small the problem might seem. If you’ve ever fixed a family member’s Wi-Fi over the phone — and enjoyed it — this is probably the right job for you. If you’ve ever been told, “You explain things better than Google,” this is your role. Let’s make technical support feel personal, fast, and genuinely helpful.