Jobs Tanzania

Help Desk Call Agent (Entry-level Employee)

Job Title	Help Desk Call Agent (Entry-level Employee)
Employer	Contentful
Adress: Country	Tanzania
Address: City	Bukoba
Work type	Remote
Expected Salary	3827615 TZS
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 26 2025

Description:

We’re hiring a Call Center Operator to make outbound calls for product promotion, lead follow-up, and customer reactivation — perfect for someone who’s persuasive, goal-oriented, and confident speaking with new people. You’ll handle incoming calls, chats, or emails from customers while working from your own quiet, distraction-free setup. You’ll use web-based tools and scripts to assist with questions, resolve complaints, or guide customers through common processes. You’ll guide callers through claim status updates, authorization requirements, or payment issues with professionalism and clarity. You’ll record every call with detailed notes, including the issue, resolution steps, and client satisfaction outcome. You’ll escalate complex or unresolved cases to Tier 2 support teams while reassuring the customer along the way. You’ll maintain a polite and professional tone — even when handling frustrated or confused customers. You’ll troubleshoot minor technical issues, provide account assistance, and offer step-by-step instructions where needed. You’ll report trends or service gaps so the team can improve support and customer experience.

Basic Qualifications:

• Remain calm and composed in high-pressure or fast-paced call queues.
• Respect customer privacy and follow company guidelines for data protection and confidentiality.
• Answer incoming calls promptly and professionally, assisting customers with questions or concerns.
• Support other team members by offering guidance or jumping in during peak call times.
• Take pride in being the voice of the company and a key part of the customer experience.

Preferred:

• Organized in logging call details, updating customer records, and managing follow-ups accurately.
• Values patience, reliability, and communication in customer-facing work.
• Familiar with call dispositioning and using notes effectively for future customer interactions.
• Able to adapt communication style depending on the customer's mood, tone, or language fluency.
• Background or interest in customer service, sales, help desk, or support roles.

Benefits:

• Supportive team environment — you’ll never feel alone in a tough call.
• Job security — people always need customer support, and we’ve got steady work for you.
• Health, dental, and retirement plans — we care about your well-being.
• Paid time off and holidays — because we know you need time to recharge.
• Room for growth — from call center operator to supervisor or team leader.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll rotate shifts depending on coverage needs, including evenings or weekends — all managed through online scheduling tools. You’ll be expected to meet targets such as call quality, resolution time, and satisfaction scores. You’ll contribute to the support documentation by suggesting helpful articles or improvements to internal knowledge bases. You’ll assist with both inbound and outbound calls related to follow-ups, reminders, or missing documentation. You’ll be mentored by experienced specialists who understand how to balance efficiency with compassion. No prior IT experience required — just basic computer skills, a desire to learn, and a clear, helpful communication style. If you're ready to deliver great service from your own space, we’re ready to train you for remote call center success.