Jobs Trinidad and Tobago

Remote Tech Support Agent (Entry-level Employee)

Job Title	Remote Tech Support Agent (Entry-level Employee)
Employer	PineCone Outdoor
Adress: Country	Trinidad and Tobago
Address: City	Maraval
Work type	Full-time
Expected Salary	9775 TTD
Posting Date	Tue Jun 10 2025
End Date	Wed Jul 02 2025

Description:

We’re searching for a Remote Tech Support Agent who combines technical know-how with excellent communication skills to deliver fast, friendly, and effective help to users around the world. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Whether it’s helping someone reset their password, walk through a software setup, or resolve a connectivity problem, you’ll be there to guide them with patience and clarity. You’ll troubleshoot problems via chat, email, or video calls, guiding users through steps clearly and confidently without overwhelming them with jargon. You’ll also keep detailed notes in our support platform, contribute to our growing help center articles, and flag recurring issues to the product and engineering teams. You love structure, follow-through, and solving problems that make someone’s day better.

Basic Qualifications:

• Handle multiple chats or tickets at once without losing focus or letting customer quality drop.
• Maintain a calm, supportive tone even when customers are frustrated or confused—empathy is your #1 tool.
• Track and report patterns in tickets that may signal a bigger technical problem or UX issue.
• Handle sensitive user data with care and follow all company security and privacy protocols.
• Escalate complex or unresolved problems to senior support or engineering while keeping the customer updated.

Preferred:

• Has worked with SaaS tools or cloud-based platforms and understands common user pain points.
• Capable of escalating complex issues while documenting troubleshooting steps clearly.
• Has a basic understanding of support SLAs and how to prioritize urgent tickets.
• Familiarity with ticketing systems like Zendesk, Freshdesk, or Help Scout.
• Understands the importance of data security, customer privacy, and responsible access.

Benefits:

• Flexible shifts that fit your life — morning, night, or somewhere in between.
• You’re not just solving problems — you’re making the internet a better place, one user at a time.
• Access to ongoing training — from soft skills to bug triage.
• We reward calm under pressure — not who closes the most tickets.
• You’ll grow into QA, onboarding, or product roles if that’s your path.

Experience with support tools like Zendesk, Freshdesk, or Help Scout is helpful, but what matters most is your ability to communicate clearly and remain composed when things get messy. You’re organized, dependable, and you know how to prioritize when multiple users are waiting. You meet every issue with empathy and every user with respect, no matter how small the problem might seem. Working remotely, you’re reliable, self-motivated, and organized with your time. Let’s help people feel confident with tech, not frustrated by it. Let’s raise the bar for what customer support can be.