Jobs United Kingdom

Remote Tech Troubleshooter (Intern/Trainee)

Job Title	Remote Tech Troubleshooter (Intern/Trainee)
Employer	Cognitive Systems
Adress: Country	United Kingdom
Address: City	Pitsford
Work type	Remote
Expected Salary	1230 GBP
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 25 2025

Description:

We’re hiring a Remote Tech Support Agent who genuinely enjoys helping people get unstuck — whether it’s a small hiccup or a major blocker. You’ll be the go-to person for users who need help — whether they’re locked out, confused by a setting, or experiencing a more complex technical issue. You’ll handle incoming tickets through chat, email, or voice, and your calm, reassuring presence will help customers feel supported from start to resolution. You’ll manage support tickets through email, chat, or phone, ensuring each one is resolved or escalated quickly and thoroughly. You’ll also keep detailed notes in our support platform, contribute to our growing help center articles, and flag recurring issues to the product and engineering teams. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Maintain a calm, supportive tone even when customers are frustrated or confused—empathy is your #1 tool.
• Assist users with account setup, login issues, app errors, or updates—basic stuff, but critical to user experience.
• Escalate complex or unresolved problems to senior support or engineering while keeping the customer updated.
• Offer a human-first support experience that makes users feel heard, not just handled.
• Work independently in a remote environment while staying connected with the team through Slack, Zoom, or project tools.

Preferred:

• Enjoys helping people solve problems and making tech more approachable.
• Interested in growing into roles like Tier 2 Support, QA Analyst, or IT Specialist.
• Open to learning new software and systems quickly through training or self-guided exploration.
• Can identify recurring issues and suggest improvements to internal documentation.
• Excited about growing in a support-driven environment and learning on the job.

Benefits:

• Access to ongoing training — from soft skills to bug triage.
• Access to internal wikis, tools, and real humans — you’re never alone on a tricky issue.
• You’ll master tools like Intercom, Zendesk, Notion — and get paid to learn them.
• Mental health breaks and wellness days are part of the culture.
• We respect work-life boundaries — off-hours are *off*.

You might not have all the answers immediately, but you know how to find them fast — and explain them in a way anyone can understand. But even more important, you know how to talk to people — not just machines. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. Working remotely, you’re reliable, self-motivated, and organized with your time. If you’ve ever taken pride in being “the tech person” for friends and family — and actually *liked* it — we’d love to work with you. Let’s make technical support feel personal, fast, and genuinely helpful.