Jobs United States

Product Support Specialist (Remote) (Entry-level Employee)

Job Title	Product Support Specialist (Remote) (Entry-level Employee)
Employer	Dripdrop Fashion
Adress: Country	United States
Address: City	Little Chute
Work type	Remote
Expected Salary	1702 USD
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re searching for a Remote Tech Support Agent who combines technical know-how with excellent communication skills to deliver fast, friendly, and effective help to users around the world. You’ll be the go-to contact for customers facing technical issues, offering step-by-step guidance that’s clear, kind, and solution-focused. Your daily tasks will include responding to support tickets, diagnosing problems, and ensuring users walk away with not just a fix, but confidence in using our product. You’ll work remotely, communicating with users via chat, email, or calls, and you’ll document each interaction clearly so our support system stays organized and searchable. You’ll log issues thoroughly, contribute to our help documentation, and escalate bugs or edge cases to engineering when necessary. You’re organized, responsive, and can manage multiple conversations at once without sacrificing quality or empathy.

Basic Qualifications:

• Provide fast, friendly, and accurate technical support to users via chat, email, or video calls—no scripts, just real help.
• Log issues, solutions, and recurring bugs in a support ticketing system (like Zendesk or Freshdesk) for team visibility.
• Follow internal troubleshooting guides but adapt when needed—every user is different, and so are their problems.
• Help test new features or updates before launch to spot issues and better prepare for support questions.
• Stay up-to-date on product changes, feature rollouts, and known issues through team briefings or release notes.

Preferred:

• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Currently studying or has a background in IT, computer science, or technical support.
• Able to follow step-by-step guides or knowledge base articles to resolve issues.
• Willing to work flexible hours or shifts to support users in different time zones.
• Has a basic understanding of support SLAs and how to prioritize urgent tickets.

Benefits:

• Work from home — pajamas, coffee, and helping users solve real problems.
• Ticket quotas are reasonable — quality always comes before speed.
• Regular team check-ins with real people, not just metrics dashboards.
• You’ll grow into QA, onboarding, or product roles if that’s your path.
• We celebrate patience, clarity, and clever solutions — not just response time.

You don’t just follow checklists — you think critically and adapt to the person in front of you. You’re organized, dependable, and you know how to prioritize when multiple users are waiting. Experience with support tools like Zendesk, Help Scout, or Freshdesk is helpful, but not required — we’ll train the right person. If you’ve ever fixed a family member’s Wi-Fi over the phone — and enjoyed it — this is probably the right job for you. Let’s help people feel confident with tech, not frustrated by it. Let’s provide support that’s not just fast — but human.