Jobs Uruguay

Chat Room Moderator (Intern/Trainee)

Job Title	Chat Room Moderator (Intern/Trainee)
Employer	Inkspire Publishing
Adress: Country	Uruguay
Address: City	La Paz
Work type	Internship
Expected Salary	69839 UYU
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 17 2025

Description:

We’re hiring an Online Chat Moderator who knows how to keep digital spaces respectful, positive, and on-brand. In this role, you’ll be actively monitoring live chats, group discussions, and community platforms to ensure everyone feels safe, heard, and supported. More than just enforcing rules, you’ll be shaping the culture — setting the tone through your responses, helping newcomers feel welcome, and stepping in calmly when discussions get heated. You should have excellent judgment, the ability to remain neutral, and a knack for diffusing conflict with tact and clarity. Whether it's chatrooms, livestreams, or comment sections, you'll be a steady, helpful presence. You’ll work closely with the content and support teams to escalate issues, track recurring problems, and suggest improvements to our moderation systems.

Basic Qualifications:

• Flag and report technical issues, bugs, or suspicious behavior to the appropriate internal teams.
• Help onboard new community members by guiding them through basic rules and culture.
• Support events, live streams, or launches by keeping chat clean, hyped, and on-brand.
• Stay up-to-date with platform policies (Twitch, Discord, YouTube, etc.) and community tool updates.
• Balance moderation with genuine interaction—people should feel heard, not policed.

Preferred:

• Can manage time and multitask between reviewing messages and writing responses.
• Willingness to learn moderation tools, guidelines, and escalation procedures.
• Can balance friendly tone with firmness when enforcing rules.
• Understands the importance of privacy, safety, and respectful communication online.
• Comfortable working from a computer or mobile device for extended periods.

Benefits:

• Monthly “mod parties” — yes, even quiet heroes deserve fun.
• Your mental health matters — scheduled breaks and support chats are part of the job.
• Be the silent hero behind smooth chats and engaged communities.
• Trolls get banned, but moderators get bonuses — that’s how we roll.
• No yelling bosses, just calm team leads who’ve modded their way up too.

We’re looking for someone who can de-escalate conflict with calm, professional language while still being warm and human. You’ll need to multitask between conversations, use moderation tools efficiently, and maintain a strong understanding of our brand voice and community values. You’ll collaborate with the support team to report recurring issues, flag problematic patterns, and suggest ways to improve the overall user experience. You’ll help build a space people trust — and want to return to. If you're someone who thrives on structure, fairness, and helping people feel heard, we’d love to have you on the team.