Jobs Uzbekistan

Call Center Supervisor (Trainee)

Job Title	Call Center Supervisor (Trainee)
Employer	PureRoot Skincare
Adress: Country	Uzbekistan
Address: City	Samarkand
Work type	Internship
Expected Salary	24427441 UZS
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re hiring a Call Center Supervisor who knows how to keep a team focused, motivated, and delivering top-tier customer support. You’ll be managing a team that grows quickly, shifts constantly, and never has two identical days. You’ll help your team stay confident under pressure, kind in their tone, and thoughtful in their solutions. You’ll monitor performance in real time, coach on the fly, and make sure nothing falls through the cracks overnight. You’ll bring a calm presence, keeping agents focused, confident, and supported through late-night workloads. You’ll analyze call center KPIs, prepare performance reports, and implement corrective actions where necessary. You’ll keep morale high through honest communication, clear expectations, and a culture of accountability. You’ll manage shift schedules, coverage gaps, and make sure no one feels overwhelmed or left behind. You’ll balance metrics with people, knowing that keeping morale up at 3 a. You’ll be a voice of reason when emotions are high and a source of energy when the team needs a push.

Basic Qualifications:

• Stay current with industry trends, customer service techniques, and technology platforms to improve team performance and service delivery.
• Balance empathy with efficiency—ensuring both employee satisfaction and customer retention are achieved.
• Work with workforce management (WFM) to forecast call volumes, adjust staffing, and minimize under/overstaffing issues.
• Resolve internal team conflicts calmly and constructively, promoting open communication and teamwork.
• Coach, mentor, and support call center agents to meet KPIs such as call handling time, customer satisfaction, and first-call resolution.

Preferred:

• Capable of handling escalated customer issues and supporting agents through complex cases.
• Can prepare reports, track KPIs, and present insights to management regularly.
• Willing to organize training sessions, quality assurance reviews, and performance evaluations.
• Pays attention to communication tone, professionalism, and consistency across all interactions.
• Can work with HR and upper management on recruitment, onboarding, and discipline when needed.

Benefits:

• And yes, we’ll celebrate your impact — not just with numbers, but with trust.
• We care about team culture — empathy, accountability, and clarity are at the core of how we work.
• We’ll recognize your wins, respect your judgment, and give you the tools to lead effectively.
• You’ll make a difference daily — for agents, for customers, and for how support *feels* inside the company.
• You’ll coach real people handling real conversations — not just monitor dashboards and enforce quotas.

You’ll advocate for both your team and your customers, balancing support and service with empathy and results. You’ll lead by example — demonstrating punctuality, professionalism, and customer-centric behavior every shift. You’ll bring structure where needed and flexibility where it helps people do their best work. You’ll keep the floor (or the chat room) organized, focused, and safe — even in silence. You’ll manage escalated situations with tact, empathy, and a solutions-first attitude that reflects our brand values. You’ll help onboard new night staff and make them feel confident and connected, even across time zones. If you’re ready to lead with clarity, coach with consistency, and deliver results through people — we invite you to apply. You’ll be the reason customers feel supported — no matter the hour, no matter the issue. If you believe that great service doesn’t sleep, and neither does great leadership — we’re ready to welcome you to the night shift.