Jobs Yemen

Front Desk Experience Manager (Entry-level Employee)

Job Title	Front Desk Experience Manager (Entry-level Employee)
Employer	Vat19
Adress: Country	Yemen
Address: City	Sana'a
Work type	Internship
Expected Salary	306615 YER
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re looking for a Reception Manager who brings warmth, professionalism, and leadership to the front desk. You’ll be the first face people see and the calm voice they hear when they walk through the door or pick up the phone. Your presence sets the tone for the entire office — calm, organized, and in control. You’ll be responsible for shaping first impressions, turning quick greetings into moments of connection. Each day, you’ll oversee guest flow, incoming calls, courier traffic, meeting room readiness, and general coordination with a graceful touch. You’ll coordinate visitor schedules, manage bookings, and ensure meeting spaces are prepped and presentable. You know how to smile under pressure, solve problems quickly, and keep both guests and staff happy and informed. You’ll create protocols, improve systems, and train your team to uphold a standard that feels seamless and exceptional. You’ll maintain immaculate standards in presentation, timing, and service — and your team will follow your lead.

Basic Qualifications:

• Oversee daily front desk operations to ensure a smooth, welcoming, and professional experience for all visitors, clients, and employees.
• Resolve any customer service issues with professionalism, empathy, and discretion—de-escalating situations when necessary.
• Track and report on front desk metrics such as wait times, visitor volume, or issue resolution times to identify areas for improvement.
• Support internal departments during busy periods with light administrative tasks, reporting, or communication follow-ups.
• Ensure the reception area is always clean, organized, and stocked with necessary materials (brochures, sign-in sheets, sanitizers, etc.).

Preferred:

• Proficient in tools like Google Workspace, Microsoft Office, or front desk CRM software.
• Experienced in working with maintenance, security, or facilities teams for smooth coordination.
• Knows how to train team members on etiquette, crisis protocols, and tech tools used at the desk.
• Capable of creating standard operating procedures (SOPs) for consistent front desk service.
• Experience managing front desk operations in hospitality, corporate, or medical settings.

Benefits:

• You’ll get credit for making things run smoothly — because we know it doesn’t happen by accident.
• We provide systems, scripts, and processes — but your warmth makes it personal.
• We give you autonomy to manage your space — while offering full support when needed.
• You’ll manage the flow of people, packages, calls, and requests like a pro — no chaos, just clarity.
• You’ll help onboard new employees, greet VIPs, coordinate schedules, and keep everyone informed.

You’ll liaise with building management, internal teams, and vendors to keep operations seamless and professional. You’ll work across departments to align logistics, manage last-minute changes, and keep communication flowing. Every coffee table magazine, background playlist, and lighting level is something you’ve fine-tuned to create a welcoming atmosphere. You’re not afraid to roll up your sleeves and jump in, but you also know how to delegate with trust and clarity. You believe hospitality isn’t about perfection, but about presence, care, and thoughtful attention to small details. You’re equally at ease chatting with a delivery driver or preparing the lobby for a VIP investor visit. You take pride in running a space that feels both efficient and human. If you’re passionate about service, leadership, and making every guest feel like a VIP — this role is for you. If you believe that hospitality is a leadership skill and not just a job, we want you leading our front line.